After the ticket is opened, gather the UPN and OneDrive URL that have the issue, and provide them to the support agent. At the bottom of the pane, select Contact Support > New Service Request. If your company’s administrator decides to disable OneDrive’s consumer sync app but to enable OneDrive for work or school, see Use Group Policy to control OneDrive sync app settings. As an administrator, select OneDrive Site User ID Mismatch to populate a help query in the Microsoft 365 admin center. This issue occurs when there's a Group Policy setting on the computer that prevents OneDrive for work or school from starting. If you decide to manually change this key or to remove the key without having your administrator change the policy for your computer, the next time the policy runs (typically after a restart, after you sign in to Windows, or after periodic updates), the policy is reapplied, and OneDrive for work or school won't start again. See also error messages Custom UI XML is well formed, 843, 847 in Outlook, 731734 adding attachment,732733 displaying at user logon,747 events applying. If the registry value was set as part of a Group Policy Object, the policy must be removed. In order to sync with OneDrive for work or school, the DisableFileSyncNGSC key must be removed or the DWORD value must be changed to 0 (zero). HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\OneDrive Before you modify it, back up the registry for restoration in case problems occur.
#Microsoft onedrive login error windows#
Serious problems might occur if you modify the registry incorrectly. 1.Try to perform a clean boot in Windows to determine whether a background program is interfering with Office program. Besides, administrator with a global admin account may go to OneDrive admin center > Active users > select this user and expand OneDrive Settings to check whether this user has permission to login OneDrive for Business App. Important: Follow the steps in this section carefully. It's recommended to sign in to My Account with his account to check whether there is OneDrive in the App permissions.
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